Is it possible to ensure a seat next to the person we are traveling with ?
In the case of a reservation for multiple people, we will endeavor to seat everyone as close as possible. However this may not be possible if the train is crowded.
Will I get a refund in the event that I cannot make a reservation due to the train being fully booked ?
A full refund will be paid back to you if you cannot book a train for the date/time you had hoped for due to the train being fully booked, or due to there being no train available at the time you had hoped to travel.
Do you accept cancellations ?
It is possible to cancel if we haven't already sent the ticket. We will refund you back in full. Please contact us via email at firstname.lastname@example.org
if you wish to make a cancellation.